Troubleshooting

How did we get here?

The problems don’t happen in a vacuum. The network was working, until it wasn’t.

Did it …

• Just break?
• Its been broken?
• Its been working for a while then broke?
• Its never worked?

Does it happen …

• All the time?
• Sometimes?
• Just this once?
• At every site?
• Just this site?
• On weekends?

Can you take a photo?

Is this the kind of problem that would be easier if there was a photo?

Are there logs?

Is this the kind of problem that would show up in a log?

Baseline

What can you collect to understand how this problem is different, odd, special, or unique compared to other similar problems?