Cisco IQ

Launched: Nov 4th, 2025

General Availability: April 29, 2026

A web dashboard meant to help with the Cisco CX experience, harnessing a combination of Agentic AI, and customer provided Telemetry.

The Basic Tier works with just the cloud dashboard iq.cisco.com

Standard and Signature use the same dashboard, enhanced with Telemetry from Cisco IQ Link, the On-Prem data collector.

Cisco IQ can make a variety of data-driven network recommendations.

From the News Release.

Over 40 percent of outages start as misconfigurations nobody caught in time.

Sophisticated actors do not need a novel exploit.

They are going after aged infrastructure organizations knew about and did not prioritize.

Our Talos team confirmed it: 40% of top-targeted vulnerabilities last year impacted end-of-life devices.

32% are over a decade old.

Liz Centoni - Executive Vice President, Chief Customer Experience Officer, Cisco

Terms

CX — Customer Experience.

Cisco’s name for their customer support organization.

EOL — End of Life

A process that guides the final business operations associated with the Cisco Product life cycle.

The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a Product obsolete.

Once obsolete, the Product is not sold, improved, maintained, or supported.

LDoS — Last Day of Support

The last date to receive support as entitled by active service contracts for covered Cisco hardware and software. After this date, support is no longer available.

Support Tiers

These are tied to service contract levels.

Basic

CX Case Management
Self-Service Troubleshooting
Asset Inventory
Reports
- EOL
- Support
- Security Advisories
- Field Notices
Dashboard
- LDoS

Standard

Requires Cisco IQ Link Deployment
Insights into previous tier
New Insights
- Security Hardening Insights
- Configuration Insights
- CX Case Insights

Signature

Config Recommendations
Security Hardening Recommendations

Features

Feature availability is tied to the support level: Basic, Standard, or Signature

Assets Application

Overview
- Device Discovery
Criticality Insights
Inventory
- Hardware (HBOM)
- Software (SBOM)
- Crypto (CBOM)
Asset Tags
Service Contracts
End-of-Life

Assessments Overview

Findings by Asset
Security Advisories
Security Hardening
Configuration
Field Notices

Support Application

Overview
- Cases
- RMAs

AI Assistant

Security Hardening compared to CISA hardening guidelines
Configuration evaluation against best practices
Troubleshooting
CX Case Handling
- Escalate an open case
- Raise Severity
- Request a new engineer
- Re-queue the case

Deployment Models

SaaS

Hosted in the cloud, part of the support contract.

Comes with an optional collector called Cisco IQ Link

Deployed VM
One Telemetry source is SNMP
Includes a RADKit deployment
Uses the cloud LLM for inference
- Does not train the AI
  - Cisco’s AI Transparency Technical Note
  - Cisco’s Offer Disclosure

On-Prem Tethered